Terms & Conditions

User Agreement
Access to and use of this website is conditional upon guest acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If guest do not agree with any part of these terms and conditions, guest must not use this website. Any use of the www.canopusretreats.com website, or written communication with Canopus Retreats, for the purposes of travel arrangements/ accommodation, confirms that the guest are aged 18 or over and that guest have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.

Booking Conditions
Canopus Retreats website is owned and managed by Canopus Retreats Pvt Ltd, with head office located at ‘G. Maavehi, Buruzu Magu, Male’ 20092, Maldives’. Customers are responsible for reading the terms and conditions including booking conditions which are available at www.canopusretreats.com/terms-and-conditions.html. The guest agree to abide by the terms and conditions of purchase imposed by Canopus Retreats with whom guest elect to deal. Guest understand that any violation of any such conditions of purchase may result in cancellation of client reservations or purchases, in client being denied access to Canopus Retreats, and in forfeiting any monies paid for such reservations or purchases, and Canopus Retreats debiting guest account for any costs we incur as a result of such violation. Guest will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of client use of this website, and, without limitation, guest will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on guest behalf, whether or not such uses were performed with client consent. With respect to guesthouse reservations and ground arrangements made directly through this website, guest reservation will become confirmed once guest have sent an on-line confirmation and provided guest credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of full payment OR deposit. In some cases an initial non-refundable deposit may be charged.

Booking Your Holiday
A booking is accepted only after we receive written confirmation from the guest along with full payment for accommodation and travel arrangements. This may be waived solely at the discretion of Canopus Retreats. For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or guest written confirmation will indicate an acceptance of these terms and conditions by the guest.

Final Payment
If balance of payment is due for the guest’s travel arrangements/ guesthouse reservation, the balance payment must be paid by the guest before leaving the guesthouse.

Methods of Payment
Payments for full or part payment for the travel arrangements/guesthouse reservation maybe made either by 1) bank transfer or 2) credit card (Visa, MasterCard, Amex). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by the guest.

If paying by credit card you can either pay through;

  • The secure internet payment gateway facility available on our website www.canopusretreats.com
  • Or, guest could do so by filling in, signing and returning to us a credit card authorization form that we will send to the guest indicating the total amount due. Providing Canopus Retreats this information in a form via email or fax us at the client own discretion/risk.

Client can return these forms to Canopus Retreats either through email or fax.

If paying by credit card through the secure internet online payment gateway
The guest payments are processed entirely on the Secure Payment Sites operated by Bank of Maldives (BML) for MasterCard, American Express and Visa card payments. Guest card details are not received or stored by Canopus Retreats, in any form, and when client place an order as part of the checkout process the guest is automatically taken to the BML Secure Payment facility for MasterCard, American Express and Visa card payments. The guest credit card information will be securely transmitted to BML for transaction authorization using SSL 128-bit encryption. All payments are denominated in United States dollars (US$).

SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between the guest web browser and the secured BML payment gateway servers. It provides data encryption, server and guest authentication and message integrity between the guest and the web server.

Price Policy
The price of guest travel arrangements/guesthouse reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of client travel arrangements/guesthouse reservation is increased by any matters outside our control then the guest must either pay the additional price to us when we request it or cancel guest travel arrangements/guesthouse reservation in accordance with these Booking Conditions.

Child Policy
Canopus Retreats will consider the following conditions

  • Children (0 to 5 years) can share parents’ existing bedding or request for extra bed
  • Children (6 to 10 years) and Extra Adult will be provided with extra bed.

Booking Confirmation
If booking is made through the internet payment gateway
Please do not reply to the guest auto generated booking confirmation email. Should the guest like to contact us regarding guest reservation please email us on thulusdhoo@canopusretreats.com and mention guest booking reference number, including name, dates and other important information. Guest can also call us on +960 9878833 (Saturday to Thursday between 8.30am to 5.00pm Maldives time, excluding Maldives holidays).

Rates
The rates listed on the online booking engine may vary depending on if guest is a Maldivian, Maldivian resident visa holder or a foreign national. These rates may/will vary depending on the nationality of the guest who is attempting to make a reservation through the online booking engine. Each section may have different rate structures depending on the offers available and the guest will be able to make a reservation depending on all the criteria of the booking conditions being met. If all the requested criteria are not met, Canopus Retreats has the right to request the guest to amend the reservation or cancel the reservation.

Rates for Maldivians / Maldives Resident Visa Holders
Maldivian’s and Maldives resident visa holders should contact the guesthouse for applicable rates. The guest making the reservation should enter the requested information which will be used to verify authenticity. Verification (Maldives National ID or a Maldivian Work Permit) will also be requested at the guesthouse during check-in to avoid any confusion. If a guest books the Maldives rate and a foreign national(s) is a part of the group, the standard foreign rate will be charged from that guest(s) at the guesthouse during check in. If a foreign national makes a reservation on the Maldivian rate, then the difference between the Maldivian rate and the standard foreign rate will have to be paid at the guesthouse during check in.

Rate Changes
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Canopus Retreats. Since rates are subject to change frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the cancelation period. (Please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.

Amendments and Cancellations
While we will use our best endeavors to provide all travel arrangements/guesthouse reservations as confirmed, reasonable changes in the reservation may be made after notifying the guest.

Cancellation Policy
Written cancellation should be sent by email. Cancellation charges are applicable as below:

  • 28-22 days prior to arrival: 20%
  • 21-15 days prior to arrival: 50%
  • 14-07 days prior to arrival: 70%
  • Less than 07 days prior to arrival: 100%
  • No show 100% of the stay
  • Early departures or cancellations made on arrival will not be refunded

Cancellation Policy for Amended Bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the original date of arrival.

Cancellation Policy for Special Offers
The cancellation policy for special offers (such as Early Bird Offer and Last Minute Offer) will be clearly detailed in the special offer terms and conditions.

Date Changes
If guest wishes to change the date of reservation, it can be done so by sending an email to thulusdhoo@canopusretreats.com. If the rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the guesthouse during guest stay. If the rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by the guest before departure. Date changes will be done subject to availability.

Airport Transfers
Airport Transfers can be arranged by the guesthouse. We would require the client confirmed flight details to arrange and confirm airport transfers and rates for the same. Please send the details to thulusdhoo@canopusretreats.com. Please note that an external vendor or subsidiary or associate company may be used to provide transportation to and from the island.

Overbooking Transfers
In the case where the guesthouse is overbooked we will request to transfer guest booking to a similar or higher category guesthouse. Guest may agree to be transferred or guest may cancel the booking. If guest agree to be transferred, then we will do so to the best of our ability and without any additional cost. If guest wish to cancel the reservation at this point, we will do so without any penalties and refund the full amount (minus any bank charges).

Proof of Reservation
The guest must have a confirmed reservation made through www.canopusretreats.com. The confirmation email sent after making the online reservation will be considered as proof of reservation.

Booking (Reservation) Disputes
If a dispute arises with regard to a reservation made with Canopus Retreats, then Canopus Retreats has the sole authority to cancel the reservation by informing the guest via email. The reservation amount will be refunded in full minus any bank charges to the credit card or bank account of the guest. It is your responsibility to ensure that guest and other members of guest party obtain the right inoculations and medical advice before guest travel. Similarly, it is your responsibility to ensure that guest and other members of the guest party have correct and valid passports, visas and have conformed to all other requirements pertaining to guest travel arrangements before the holiday commences. Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for guest traveling without the correct travel documents.

Health / Children / Disability
A guest is considered to warrant that he/she is physically and otherwise fit to stay at a tropical island and participate in any activities that may be utilized. Canopus Retreats is not equipped to offer medical services, except for first aid, and do not have the facilities to provide services for disable guests or those who need special assistance. We request that infants & children be accompanied by an adult at all times and guests that require special assistance of any type whether it be disability, infants & children, pregnancy, or persons that have difficulty to move around, boarding to/from vessels or any other activity, that the guests make necessary arrangements for any requirements that may arise.

Canopus Retreats will assume no liability and will not be responsible for damages resulting from illness, injury or death sustained or resulting from any reason, except from a proven direct result of the guesthouse’s negligence. In case of a medical issue during the stay which results in evacuation, use of transfer vessels or aircraft, for which Canopus Retreats will assist in all possible ways, the responsibility for payment of these costs solely belongs to the guest.

International and Domestic Air Booking
Reconfirmation of flight bookings is the client responsibility. As Travel Arrangements may be booked to connect with international and domestic air flights it is the client or the traveler’s responsibility to keep us updated as to flight times and numbers.

Travel Insurance
The client is strongly recommended to take out personal travel insurance, at the time of booking, for all members of the guest party. It is the client’s responsibility to ensure that the insurance purchased is adequate. Booking acceptance shall be deemed to include the client confirmation that a suitable insurance plan has been taken.

Responsibility
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of guest holiday itinerary, in cases where all guest holiday accommodation, transfers, excursions, activities and sports which are arranged by us for the entire extent of guest stay. This applies to illness, injury and/or death. Canopus Retreats cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding the property if customers choose to arrange their own transport. There may be possible circumstances where it is impossible to fulfill the contract as a result of war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and all similar events outside our control. In these circumstances we shall not be liable for compensation where we are forced to cancel, delay, curtail or change guest reservation in any way or where our performance of the contract is affected or prevented. We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc. or any other loss arising from or pursuant to the travel arrangements, guesthouse reservation or booking. We accept responsibility for ensuring the rooms which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. There may be instances where alternative accommodation or services may need to be provided, in such instances we will ensure this is of a similar or superior standard.

Breakages and Damages
The guest will be responsible for any breakages, losses or damage caused by the guest or a member of the guest’s party during the guest stay in the accommodation. It is the client responsibility to put right the damage or to make full payment to the guesthouse before departure and to indemnify us against any losses, damages or claims made against us.

Behavior
The client is responsible for compliance with all relevant regulations applicable to the guesthouse during the client holiday. If in the opinion of our Management the client behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, the client booking may be terminated and we shall not be responsible for any costs or claims that are incurred.

Severability
If any of these Booking Conditions are invalid or unenforceable then subject to law, all other provisions of these Booking Conditions shall be and continue to be valid and enforceable.

Arbitration
When your booking is confirmed with us, a contract between Canopus Retreats and/or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Maldives.

Complaints
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements. If a guest complaint cannot be resolved locally during the guest stay at the guesthouse, the guest must follow this up by writing a formal complaint letter to us within 21 days of guest return home incorporating all other relevant information. This is applicable if the guest lodged the complaint at the guesthouse within the duration of the stay. It is a condition of this agreement that the client communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at Canopus Retreats. If still not resolved then follow this up with a written complaint. If guest fails to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter. Please mail your concerns to thulusdhoo@canopusretreats.com

EXCLUSION OF LIABILITY
Canopus Retreats does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. All recommendations, opinions expressed and prices displayed are provided for guidance only. Guest agree as the user that the use of, or reliance upon, any of the content of Canopus Retreats website, and in particular any content recommending Canopus Retreats or service, is done entirely at the client risk. (Including content in subsequent itinerary documents sent to the client) Our website may contain links to websites operated by parties other than the Canopus Retreats. Those links are provided to the guest reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or client use of them. We have endeavored to portray and describe service as best we can and also to provide the most up to date information through our website and other communications with the guest to the best of our knowledge. We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), and any other 3rd party websites.

Information provided by the client
All information provided by the guest should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information.

Electronic Communication
Guest communicate with us electronically whenever the guest visits our website or send emails to us. Guests hereby consent to receive communications from us electronically or by fax. Guest agree that all notices, disclosures, agreements and other communications that we provide to the guest electronically or by fax satisfy any legal requirements that communications be in writing. Canopus Retreats accepts no liability for any virus or any other type of electronic infection that may be transferred to the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.

Copyright
The copyright and all other Intellectual Property rights in all of the material on this website are owned by Canopus Retreats, unless otherwise specified. Copying of any part for commercial or business use without our written permission is strictly prohibited.

Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Maldives.

Validity
The above terms and condition are valid from the 13th of April 2017.